Reviews Policy

At SeaMoor Stays, we value feedback from our guests and property owners as it helps us continually improve our service and ensure we’re delivering exceptional experiences. This policy outlines how we manage, respond to, and use reviews across our platforms.

Purpose of Reviews
Reviews provide important insights for future guests and help us maintain high standards. We welcome all constructive feedback—positive or negative—and aim to learn and grow from it.

Where Reviews Are Collected
We collect reviews through:

  • Online Travel Agencies (e.g. Airbnb, Booking.com, Vrbo)
  • Direct feedback forms following a guest’s stay
  • Google, social media, and third-party review platforms

Moderation and Guidelines
To ensure integrity and respect, we reserve the right to moderate or report reviews that:

  • Contain offensive, discriminatory, or abusive language
  • Include false or misleading information
  • Violate the terms of service of any platform they are posted on
  • We do not alter genuine guest reviews, and we welcome fair, balanced opinions.

Responding to Reviews
We aim to respond to all reviews, particularly negative or constructive ones, promptly and professionally.
Our responses will always aim to:

  • Acknowledge the feedback
  • Apologise when service has fallen short
  • Explain any corrective action taken
  • Maintain a respectful and helpful tone

Requesting Reviews
We may contact guests after their stay to invite them to leave a review. This is entirely optional, and no incentive is offered in exchange for positive reviews to ensure transparency and authenticity.

Use of Reviews in Marketing
We may feature excerpts from guest reviews on our website, social media, and promotional materials. Where required, personal details will be anonymised or consent requested.

Owner Feedback
Property owners may also be invited to provide feedback on our services. This feedback helps us refine our processes and improve our owner experience.
If you have any questions about this Reviews Policy or would like to submit feedback directly, please contact us at hello@seamoorstays.co.uk.