Effective Date: 11 June 2026
At SeaMoor Stays, we are committed to delivering exceptional service to our guests, property owners, suppliers and partners. We take all complaints seriously and use feedback to improve our services.
How to Make a Complaint
If you are unhappy with any aspect of our service, please contact us as soon as possible.
Email: hello@seamoorstays.co.uk
Please include:
- Your name
- Contact details
- Property or booking reference (if applicable)
- Details of your complaint
- Any supporting information
Our Complaints Process
Stage 1 – Acknowledgement
We aim to acknowledge complaints within 3 working days.
Stage 2 – Investigation
We will investigate your complaint and may contact you for further information if required.
Stage 3 – Response
We aim to provide a full response within 14 working days. Where additional time is required, we will keep you informed of progress.
Guest Complaints During a Stay
Guests should notify SeaMoor Stays immediately if an issue arises during their stay so that we have an opportunity to resolve the matter.
Failure to report issues during the stay may limit our ability to investigate or offer a resolution.
Property Owner Complaints
Property owners may raise concerns regarding management services, communications, bookings, financial matters or property care. We are committed to working collaboratively to reach a fair resolution.
Data Protection Complaints
If your complaint relates to personal data or privacy matters, please state this clearly when contacting us.
For further information, please refer to our Privacy Policy.
Continuous Improvement
All complaints are recorded and reviewed to help us improve our services and customer experience.