Reviews Policy
Effective Date: 11 June 2026
At SeaMoor Stays, we value feedback from our guests and property owners. Reviews help us maintain high standards, improve our services and provide valuable information to future guests and owners.
This Reviews Policy explains how we collect, manage, respond to and use reviews relating to our properties and services.
Purpose of Reviews
Reviews provide honest feedback about guest experiences and property management services.
We welcome constructive feedback, whether positive or negative, and use it to continually improve our business, guest experience and owner services.
Where Reviews Are Collected
Reviews may be collected through:
- Airbnb
- Booking.com
- Vrbo
- Google Reviews
- Social media platforms
- Direct guest feedback forms
- Post-stay surveys
- Property owner feedback requests
Authenticity of Reviews
SeaMoor Stays is committed to ensuring that reviews reflect genuine experiences.
We do not:
- Create fake reviews
- Purchase reviews
- Publish misleading reviews
- Offer incentives in exchange for positive reviews
We encourage honest and accurate feedback from guests and property owners.
Moderation and Review Guidelines
Whilst we welcome all genuine feedback, we reserve the right to report, refuse to publish or request removal of reviews that:
- Contain offensive, abusive or discriminatory language
- Include defamatory or unlawful content
- Contain personal attacks against individuals
- Include false or misleading information
- Breach privacy rights
- Promote unrelated products or services
- Violate the terms and conditions of the platform on which they are posted
We do not edit or alter genuine reviews.
Responding to Reviews
We aim to respond professionally and courteously to reviews, particularly where concerns have been raised.
Our responses may:
- Acknowledge feedback received
- Apologise where standards have fallen short
- Explain actions taken to address issues
- Provide clarification where appropriate
- Thank guests and owners for their feedback
We will always seek to maintain a respectful and constructive tone.
Guest Complaints and Resolution
We encourage guests to raise concerns during their stay wherever possible so that we have the opportunity to resolve issues promptly.
Addressing concerns during a stay often allows us to provide a quicker and more effective resolution.
Requesting Reviews
Following a stay, SeaMoor Stays may invite guests to provide feedback through review platforms or direct surveys.
Providing a review is entirely voluntary.
We do not require guests to leave reviews, and no incentive is offered in exchange for positive feedback.
Use of Reviews in Marketing
We may use excerpts from reviews on:
- Our website
- Social media channels
- Marketing materials
- Property listings
- Promotional content
Where appropriate, names may be shortened, anonymised or removed to protect privacy.
Where additional personal information would be displayed, consent will be obtained where required.
Property Owner Feedback
Property owners may also be invited to provide feedback regarding our management services.
This feedback helps us improve communication, systems, processes and the overall owner experience.
Privacy
Reviews submitted directly to SeaMoor Stays may contain personal information.
Any personal information will be processed in accordance with our Privacy Policy and applicable data protection legislation.
For further information, please refer to our Privacy Policy.
Changes to This Policy
We may update this Reviews Policy from time to time to reflect changes in legislation, industry best practice or our business operations.
The latest version will always be available on our website.
Contact Us
If you have any questions about this Reviews Policy or wish to provide feedback directly, please contact:
SeaMoor Stays Ltd
Company Number: 16339371
Email: hello@seamoorstays.co.uk
Website: seamoorstays.co.uk